About Natural Gas | Frequently Asked Questions
Does Natural Gas pass my property?
You can find out whether Natural Gas passes your property by phoning the Natural Gas Connection Hotline in SA - 1300 001 001, QLD - 1800 007 427 or contacting a Natural Gas Retailer in Victoria.
How would Natural Gas be connected to my home?
A Natural Gas connection involves running an inlet pipe from the gas main in your street to a meter located on your property. An outlet pipe then runs from the meter into your home connecting your appliances to Natural Gas.
Will my garden be disturbed?
While every effort will be made to minimise the impact of the Natural Gas inlet pipe being laid on your property, some disruption may occur. In this event, the area will be reinstated to as near as practically possible to the way it was before the work took place.
Where can the meter be located?
Depending on which state you live in and whether you have a new or existing home, the meter will be positioned either just inside your property boundary or near your home's outside wall.
What does it cost to connect to Natural Gas?
Connection charges vary from state to state. For further information speak to your Natural Gas distributor, energy retailer, appliance retailer or builder.
Who pays for the outlet pipe?
Customers are responsible for the cost of the outlet service pipe from the meter to the appliances.
Can I convert my existing LPG appliances?
Generally, most LPG (bottled gas) appliances can be converted to run on Natural Gas, provided they were manufactured after 1971. Note, due to regulations in Victoria, un-flued LPG heaters cannot be converted to operate on Natural Gas.
Where can I purchase new Natural Gas appliances?
There are a wide range of appliance retailers operating in all states in Australia. Look in the Yellow Pages for the store nearest you.
Who can carry out Natural Gas work?
Only licensed gasfitters can legally carry out work involving Natural Gas appliances and installations. Look in the phone book for a list of gasfitters in your area.